Help · Support
How can we help?
Tell us what happened and we will help you get back to the puzzle with as little friction as possible.
Support channel: Email supportContact Chromadots support
Email is the best way to reach us. Include your device model, operating-system version, app version, game mode, and the steps that led to the issue. Screenshots are helpful when they do not contain sensitive information.
Progress and daily puzzles
Campaign progress and daily challenge state may be stored locally on your device. Reinstalling the app, clearing storage, or moving to another device can remove local progress when cloud sync is not available.
Puzzle feedback
If a board appears impossible or accepts an unexpected answer, send the mode, board size, campaign level or daily date, and a screenshot of the full board. This makes the puzzle easy to identify and verify.
Ads and rewarded unlocks
Ad availability can depend on network connectivity, region, device settings, and the advertising provider. If a rewarded action does not complete, include the time of the attempt and whether the ad reached its end.
Protect your information
Never send passwords, store credentials, payment details, private keys, or other secrets in a support message. Chromadots support does not need them to investigate a game issue.